At LustyPleasure.com, your safety, hygiene, and satisfaction are our top priorities. Due to the intimate nature of sexual wellness products, we follow strict return and replacement guidelines to maintain the highest standards of product hygiene and customer protection.

Please read this policy carefully before placing an order.

1. Products Eligible for Replacement

We offer replacement only, not returns, in the following cases:

✔ Wrong product received
✔ Damaged product delivered
✔ Manufacturing defect
✔ Missing accessories or parts

If you experience any of the above, you must contact us within 24–48 hours of delivery with clear photos/videos.

2. Products NOT Eligible for Return or Replacement

For hygiene and safety reasons, we cannot accept returns or replacements in the following cases:

✘ Product has been opened, used, or unsealed
✘ Item shows signs of wear, damage, or tampering
✘ Customer changed their mind after delivery
✘ Wrong order placed by customer
✘ Packaging is thrown away
✘ Non-damaged products

This is to ensure that every customer receives 100% safe, untouched, hygienic products.

3. Replacement Procedure

To request a replacement:

  1. Email us at support@lustypleasure.com or contact via our help section
  2. Provide:
    • Order ID
    • Product name
    • Clear images/videos of damage/issue
  3. Our team will verify the claim within 24–72 hours
  4. Once approved, a replacement will be shipped at no extra cost

4. Refund Policy

Refunds are issued only in rare cases, such as:

✔ Product out of stock after placing the order
✔ Order cancelled before shipping
✔ Repeated delivery failures (due to our courier partner)

Refunds will be processed to your original payment method within 5–7 business days.

We do not refund in these situations:

✘ Customer refusing delivery
✘ Incorrect shipping address entered
✘ Customer not available to receive the parcel
✘ Opened intimate wellness items

5. Cancellation Policy

You may cancel your order only before it is shipped.
Once shipped, cancellations cannot be processed.

6. Packaging Policy (Very Important)

We follow 100% discreet packaging, meaning:

  • No product name on the box
  • No branding
  • Plain and secure packaging
  • Courier partners also do not know the content inside

This ensures your privacy is always protected.

7. Contact Us

If you have any issue with your order, feel free to reach out:

LustyPleasure.com
Email: support@lustypleasure.com
Website: https://www.lustypleasure.com